How to Find Work from Home Customer Service Jobs
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Since the pandemic hit in 2020, remote work has gained in popularity. And even though things have somewhat returned to normal, many people have yet to go back to the office. In several instances, they may never go back.
Work-from-home customer service jobs are the most common type of remote job, ranging from entry-level positions to senior-level roles. If you're thinking of applying for a few, here are some basic steps you should take to land the customer service position of your dreams.
Know Your Customer Service Goals
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Are you just starting out in customer service or do you have a few years under your belt? Do you want to work part-time or do you want a full-time customer service career? When looking for a customer service job, ask yourself exactly what it is you want to focus on in your search.
Finding a position that matches your goals, at least somewhat, can make all the difference between a short-term job and a long-term career path.
Clean Up Your Social Media Profiles
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The internet has been great for job searches, but it is often terrible for applicants with social media pages. Before you even start searching for a job — it can't be stressed enough — revamp your social media profiles.
An interested company will do their research on you, and that may mean perusing your TikTok, Facebook or LinkedIn. Look at your social media pages from their eyes, and remove anything you think may be controversial when searching for a job.
Access Your Network
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Not everyone has a network in their chosen industry, but if you do, use it to the best of your ability.
It is possible, of course, to apply for a job and get it without knowing anyone at a company or in an industry, but it is oh so much easier if you do know someone who can guide or even refer you for a position.
Peruse Job Sites for Customer Service Positions
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From Indeed to Craigslist and everything in between, you can find listings for work-from-home customer service jobs just about everywhere on the internet.
Make sure the sites you're using are accredited job sites and/or have good reviews from users. The more established the site, the less your chances are of being targeted in a scam.
Apply Directly With a Company That You Know Has Openings
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When looking for a work-from-home customer service job, job search sites aren't your only option. An even safer bet when applying for remote work is doing so directly on a company's career page.
Companies like Amazon will update their sites frequently with job openings, and there's almost zero chance you'll run into scams by applying this way.
Ask Yourself If Your Goals Match the Listing
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Not every position will be exactly tailored to what it is you're looking for, but you'll want to come as close as you can. When you look at the listing and the skillset required for the position, make sure that you can actually do much of what they're asking but that it also fits what you want from a job.
A new job is the beginning of a symbiotic relationship — both parties should benefit.
Research the Business (If You Can)
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When applying for a remote customer service job, you won't always know the company posting the position. In other instances, it will be obvious.
Whenever you can, research the listing and the company posting. Also, if you do get an interview, knowing a little something about the person interviewing you can't hurt!
Tailor Your Resume to the Job to Which You're Applying
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This tip applies to even non-customer service jobs.In today's hot job market, a generalized resume just won't do.
Read the listing, and write your resume specific to that listing to greater your chances. By drawing the shortest line between your experience and a company's requirements in a job description, you will stand out amongst the competition.
Watch Out for Scams
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Along with legit, clear job listings are those that are somewhat vague as to what they offer and what the position requires. Scams are rife on the internet, and you need to know what to be wary of when applying for a position.
If anything looks "off" to you — perhaps there's a typo in a job listening, or they're asking for something you know is illegal according to labor law — do not apply.
Never Spend Money to Apply for a Job
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This should go without saying, but if a recruiter or company is asking you for money when applying for a job, do not send it!
Do not send any sensitive information about yourself through a job listing.No legit potential employer should ever ask you for your bank account, credit card or Social Security numbers when you apply for a job. If they do, chances are, they're trying to scam you.